Engineering Effective Emails - Online

Jul 23, 2020 11:40 AM - 1:00 PM


Location: Online (see instructions below)

Date: Thursday, July 23rd, 2020

Time: Virtual Networking: 11:40 am, Presentation: 12:00 pm – 1:00 pm

Cost: Free

RSVP: Please use our Online Registration process to register by Tuesday, July 21st, 2020.


This event qualifies for 1 Professional Development Hour (PDH) for the Engineers Nova Scotia CPD program.


Email writing doesn’t have to feel like an exercise in time-wasting or futility. A simple design process will enable you to:


• Reduce the amount of time you spend drafting and redrafting messages

• Capture and keep your audience’s attention so your messages get read

• Motivate your audience to reply on your timeline

• Avoid common issues that crop up in emails produced by technical experts


In this workshop, you’ll learn a simple method for creating emails as customized solutions to communication problems.  Tapping into your engineer’s “design mind,” you’ll streamline your writing process by focusing on outcomes and user experience. You’ll come away from the session with new insights into how to craft emails that build trust, encourage collaboration, and make things happen.



Dr. Dawn Henwood is a writing consultant, trainer, and coach. She has been teaching technical writing since 2000, when she taught her first technical writing course to computer science students at Dalhousie University. Since then, she has written two books on technical writing: A Writing Guide for IT Professionals (Oxford University Press) and Business Writing for Innovators and Change-makers (forthcoming from Business Expert Press). Dawn has also developed the Technical Writing Certificate program offered through Dalhousie’s College of Continuing Education and taught hundreds of professionals through in-person and virtual writing programs in Canada, the U.S., and Africa.

Dawn has a PhD in English from the University of Toronto. Her deep insight into how writing works enables her to help engineers from a wide range of disciplines become stronger, more confident writers. She has also taught or coached professionals from a variety of other fields, including management consulting, scientific research, and health care. 

You can learn more about Dawn by visiting her website:


Access this session from your computer, tablet or phone using the following steps:

​1. Make sure your device is updated to Adobe Flash Player 10.1 or later

​2. Download the Adobe Connect app in advance (this can take 5 minutes or so)

​3. Connect to the session through the URL provided in reminder emails